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FAQ

Frequently Asked Questions

     

      What forms of payment do you accept?

Paypal, Visa, Mastercard, American Express, and Discover.
 

Is there a sales tax?

We charge 6% sales tax for PA residents only.  
  
What are your shipping methods and cost?
We will ship by USPS (United States Postal Service) or UPS Ground.
 
 
Domestic Shipping Rates Determined As Follow: Please Note that Rates May Change

Total Order Amount:
 
$00.01 to $30             $7.95
$30.01 to $50             $9.95
$50.01 to $99             $11.95
$99.01 and Up             Free
 
 
Do you ship internationally?
Yes.  Shipping is done through the United States Post Office.  There is a minimum purchase of $15.00.  We will work with you to keep the international rate as low as possible.

 

Return Policy

   Important Product Information

 

It is important to understand that color variations may be perceived differently for each individual monitor; therefore, we will not guarantee that the color will be displayed accurately.   We are not responsible for dye lot variability, wash ability, colorfastness and shrinkage.  We state whatever information is available and are not responsible for the provided information. If you have any questions, please do not hesitate to contact us.

 

What is returnable?

Any merchandise that can be sold by the piece; such as frogs and whole bolts of ribbon can be returned within seven working days (7) days of receipt provided that they are in the original packaging and is undamaged.  Any item cut to a specific length is not returnable or refundable. Please contact us within three (3) working days for a return authorization number. A returned authorization number is required and merchandise received without a return authorization will not be accepted. No COD (Cash ON Delivery will be given).  Shipping costs are not refundable. All merchandise will be inspected prior to shipping.  If the item is returned, the merchandise will be inspected for damage and a credit will be issued to your credit card.
 
What is the minimum order possible?

There is no minimum purchase for domestic purchases, but a minimum order of $15.00 is necessary for international buys.

 

What is not returnable?

Any merchandise cut to your specifications is not returnable. 
 

How can we help to make a transaction work?

We encourage you to send a swatch and specify your needs; such as, color matching, shade requirements, size, width, etc.  All questions and comments are welcome by phone or email.

 

Is a catalogue available?

We do not have a printed catalogue.  Our website will provide an accurate representation of the products available.  Please check our website for updates and upcoming features. Prices and availability are subject to change.

 

Can we purchase samples?

Many of our items are limited and can not be sampled.  Some items can be sampled; therefore, please contact us. 

 

What is your privacy policy?

 

Disclaimer (Terms of Use)

If you do not agree to the terms established by Timeless Trims, please do not use this site.  We reserve the right to change our policy, add, remove or modify policies at our discretion.  Please check policies for revised changes.

 

      Copyright

      All context, written text, images, photographs, or materials used by Timeless Trims is the property of Timeless Trims and is protected by U.S. copyright laws.  No materials contained within this website may be reproduced, republished or distributed without express written permission to Timeless Trims.  All rights reserved.

 

   Privacy Statement

It is our commitment to protect all personal information and under no circumstance will your information be used by, rented, or sold to any third parties.  The information is used by Timeless Trims only for processing credit card purchases, authorizing returns, contacting a customer if necessary, and for shipping purposes.

 

We use SSL (Secured Socket Layer) to protect confidentiality.  This advanced encryption technology as it is transmitted over the internet will make all personal information unreadable; thus, your personal information is kept safe and secure. We password protect your account information and incorporate other technical safeguards and security policies to ensure that your information is kept confidential.